Privacy Policy

Effective Date: 10-09-2024

1. Introduction

Welcome to dataspotapp ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including data, airtime, and cable subscription services.

2. Information We Collect

• Personal Information: Name, email address, phone number, payment details, and other information you provide during registration or transactions.
• Transaction Data: Details of your purchases, including data plans, airtime, and cable subscriptions.

3. How We Use Your Information

• To process and fulfill your orders for data, airtime, and cable subscriptions.
• To communicate with you about your account, transactions, and updates.
• To improve our website, services, and customer experience.
• To comply with legal obligations and prevent fraudulent activities.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist us in processing payments, delivering services, or operating our website.
• Legal Authorities: When required by law or to protect our rights and interests.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Withdraw consent for data processing (where applicable).

To exercise these rights, please contact us at dataspotapp@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

8. Contact Us

Dataspot, subsidiary of SUNEITCH NIG LTD
Email: dataspotapp@gmail.com
Phone: +2348143625029
Address: No. 16B Galadima Aminu Way, Jimeta Yola Adamawa State

Refund Terms

Effective Date: 10-09-2024

1. Refund Eligibility

• Failed Transactions: If a transaction for data, airtime, or cable subscription fails, but your account is debited, you may request a refund.
• Service Unavailability: If the service you paid for is unavailable or undelivered due to technical issues on our platform.
• Duplicate Transactions: If you are charged multiple times for the same transaction.

2. Non-Refundable Services

• Completed and successfully delivered data, airtime, or cable subscriptions.
• Services rendered due to user error (e.g., incorrect phone number or account details).

3. Refund Process

1. Contact our customer support team at dataspotapp@gmail.com or +2348143625029 within 24 hours of the transaction.
2. Provide your transaction details, including the transaction ID, date, and amount.
3. Our team will investigate the issue and process your refund if eligible.

4. Refund Timeline

Refunds will be processed within 5-7 business days after approval. The refund will be credited to the original payment method used for the transaction.

5. Disputes and Complaints

Email: dataspotapp@gmail.com
Phone: +2348143625029
Address: No. 16B Galadima Aminu Way, Jimeta Yola Adamawa State

6. Changes to Refund Terms

We reserve the right to modify these Refund Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.