Refund Terms

Effective Date: 10-09-2024

1. Refund Eligibility

• Failed Transactions: If a transaction for data, airtime, or cable subscription fails, but your account is debited, you may request a refund.
• Service Unavailability: If the service you paid for is unavailable or undelivered due to technical issues on our platform.
• Duplicate Transactions: If you are charged multiple times for the same transaction.

2. Non-Refundable Services

• Completed and successfully delivered data, airtime, or cable subscriptions.
• Services rendered due to user error (e.g., incorrect phone number or account details).

3. Refund Process

1. Contact our customer support team at dataspotapp@gmail.com or +2348143625029 within 24 hours of the transaction.
2. Provide your transaction details, including the transaction ID, date, and amount.
3. Our team will investigate the issue and process your refund if eligible.

4. Refund Timeline

Refunds will be processed within 5-7 business days after approval. The refund will be credited to the original payment method used for the transaction.

5. Disputes and Complaints

Email: dataspotapp@gmail.com
Phone: +2348143625029
Address: No. 16B Galadima Aminu Way, Jimeta Yola Adamawa State

6. Changes to Refund Terms

We reserve the right to modify these Refund Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.